Job Summary
The Head Lifeguard is responsible for supervising aquatic and recreation programs. Under the direction of the Aquatics Coordinator/Recreation Specialist, the Head Guard performs professional duties in ensuring performance for lifeguard functions. The Head Lifeguard is expected to have adequate knowledge of the overall operations and facility amenities of the Department. We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have positive attitudes and enjoy interacting with the public.

The Head Lifeguard is responsible for reporting to work in a timely manner and ready to serve those customers that are using municipal aquatic facilities. The Head Lifeguard assists with planning, implementing, supervising and evaluating comprehensive aquatic programs for the assigned aquatic facilities. Plan, train, assign and direct activities of assigned staff. In addition to these responsibilities, they are required to assist in the opening of identified facilities and amenities, routine maintenance of same, completing various reports and correspondence as directed, issuing and receiving equipment & supplies and assisting in securing the facilities and amenities upon closing. May serve as the Manager on Duty (MOD), when Aquatics Intern, Aquatics Coordinator and/or full-time staff is not on site. The MOD will be responsible for the operations of the facility, the staff working, the safety of customers and all matters as it relates to the daily operations. The MOD will notify the on duty supervisor and/or the on-call full time staff member of any issues and maintain communication so that support can be provided as needed.

Essential Job Duties and Responsibilities

• Demonstrate regular and timely attendance at work as scheduled and reports to work free from the effects of illegal substances or alcohol. Must not be impaired due to use of prescription medications.
• Supervise activities at the pool and surrounding areas to prevent accidents.
• Maintain order in the pool and adjoining areas by managing activities, classes and programs. Must coordinate lane/pool use with various user groups to maximize space and efficiencies. Enforce facility policies to keep customers off deck or in designated watch areas.
• Caution swimmers regarding unsafe practices and safety hazards, enforces and adheres to facility rules and regulations.
• Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures. Perform required rescues, extrications, first-aid, CPR/AED as required. Serve as the lead/primary rescuer during emergency situation.
• Maintain excellent physical condition and attend/participate in all required staff meetings and in-service training sessions.
• Properly stationed and equipped and ensure lifeguards are also properly stationed and equipped during their lifeguarding rotations, ensure lifeguards are scanning effectively, and ensure that lifeguards are hydrated and alert. Serve in the rotation as necessary to ensure minimum standards for lifeguards actively on duty are met.
• Customer Service
  • Wear name badge at all times while on duty.
  • Responsible for providing superb customer service to members, customers and guests. Also responsible for ensuring subordinate staff do the same. This includes:
    
    • Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility.
    • Personalize the experience for all guests.
    • Exhibit positive attitude and "can do mentality" during all in-person interactions.
    • Speak clearly, friendly with detailed information during phone interactions.
    • Send email communications that is clear, concise, and polite with detailed and specific information.
    • Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and Recreation Department, to citizens and other customers.
      
• Staff Management
  • Responsibilities include:
    • Day to day supervision of Aquatics staff
    • Assist with interviewing and hiring aquatics personnel.
    • Ensure staff is well trained and are consistent with information being given to customers.
    • Support initial and ongoing training of aquatics personnel.
    • Delegate tasks to lifeguards and assisting with swim lesson management as directed.
    • Assist in the development, implementation and enforcement of policies and procedures for staff.
    • Support the scheduling, coordinating and conducting of service trainings. Ensures that lifeguards are fully competent in first aid, CPR and all water rescue techniques by performing regular audits.
    • Schedule and manage changes to staff schedules.
      
      • Includes day of changes, call in's, and any other changes.
  • Perform staff audits to ensure skills, rotations, swim lesson skills are correct and consistent, and other job related duties are being met at required levels.
• Manager on duty
  • • Manager on duty anytime there is not a full time employee on duty
    • Prepare daily reports.
    • Check pool chemicals such as chlorine and PH levels and report levels to supervisors as required.
    • Adhere to opening and closing procedures, including but not limited to: unlock/lock facility front doors, open/close garage doors, ensure proper care of deck, complete chemical checks in a timely manner, inspect and ensure appearance of pool and related areas are safe, present no health or hazards to users, facilitate pool bumping, and perform a final walk through to ensure no persons are still in the building. Secure facility at closing by making sure all rooms are clean and equipment is stored, ensuring all gates, doors, garage doors are locked and secure.
    • Enforce established facility rules, regulations and policies.
    • Demonstrate preparedness at all times to be in charge during an emergency situation.
    • Ensure the facility, all furniture, equipment, etc. is secure and safe for customers, by knowing who is in building/pool area.
    • Serve as event lead at special events as assigned.
    • Assist/Serve as the manager on duty when full time staff is not on duty.
• Maintenance of Pool Operations/Facility Upkeep
  • Responsibilities include:
    • Check pool chemicals such as chlorine and PH levels and reporting levels to supervisors as required.
    • Responsible for set up, disassembly and storage of tables and chairs for training and/or meetings.
    • Ensure the mechanical operations and daily/seasonal maintenance of aquatic facilities; maintains correct water quality and chemical balance, ensuring that all pools are properly maintained and up to federal, state, and local codes.
    • Assist in the opening of identified facilities and amenities, routine maintenance of same, completing various reports and correspondence as directed, issuing, receiving and inventory of equipment & supplies and assisting in securing the facilities and amenities upon closing. Inspects and assures appearance of pool and related areas are safe, present no health or hazards to users.
    • Ensure facility/pool cleanliness by performing janitorial and maintenance duties as needed, including but not limited to: taking out trash, cleaning restrooms, cleaning pool deck, furniture/equipment, vacuuming or sweeping floors, cleaning windows, etc.
    • Inspect and ensure availability and operation of emergency equipment including but not limited to: safety equipment, safety lines, lane lines, AED, pool drains, ladders, skimmers, play features, and any other equipment as directed.
    • Maintain a clean, neat and orderly work station(s).
      
• Administrative Duties
  • Duties include:
    • Responsible for submitting a weekly report to the Recreation Specialist.
    • Assist in the development, implementation and enforcement of policies and procedures for the use of aquatic and recreational facilities; enforces aquatic and facility rules and policies.
    • Assist with planning, implementation, supervision and evaluation of aquatic for the assigned aquatic facilities.
    • Plan, train, assign and direct assigned staff on daily tasks, maintenance of facility, and programs.
    • Assist with planning staff in-services/meetings/trainings and leading said in-services/ meetings/trainings as directed. Assist with documentation and record keeping as it relates to meetings/trainings.
    • Conduct regular patrol of aquatic areas and facility as needed.
    • Respond to and resolves customer complaints, questions, and suggestions related to aquatic programs, policies and procedures, activities, services, and special events.
    • Assist with special event planning as assigned.
    • Assist with record keeping, including class participation, enrollment numbers, etc.
      
• Other duties as assigned.

Minimum Required Qualifications:
Lifeguarding and customer service experience required. High school diploma or some college coursework preferred.

Certifications:
Applicants must possess the following certifications prior to employment start date:

• Approved Governing Body Current Lifeguard and Professional Rescuer Certification. (American Red Cross, YMCA, Ellis & Associates, or other nationally recognized certification program).
• Must be able to obtain LGI certificate in 3 months
  
  

Knowledge, Skills, and Abilities
Applicants must possess excellent human relations skills and sound verbal & written communications skills. Applicants must possess excellent swimming skills and have a basic understanding of all related pool operations and maintenance. Must possess Lifeguard certification. Applicants must also possess a solid working knowledge of office computer systems, including but not limited to MS Word, MS Excel, RecTrac, etc. Applicants must be able to perform business math calculations, using computers, cash register systems and calculators.

Physical and Environmental Conditions
Job Duties are typically performed in an outdoor environment. Position requires the ability to stand or sit for prolonged periods of time when necessary. Applicants must have full use of all their extremities and be able to transport themselves and move about the buildings and grounds. Position requires the senses of eyesight, hearing and speech. Position requires the ability to climb, balance lift and carry loads up to 100lbs, and to work outdoors in all types of weather.